FAQ

Welcome to Print Boxe! Below you will find answers to common questions about our products, orders, shipping, returns, and refunds. If you need further assistance, please contact our customer support team.

1. What is Print Boxe?

Print Boxe is an online store offering products to customers through our website. We aim to provide a smooth shopping experience, clear product information, and helpful customer support.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders. There are no shipping charges for orders placed through our website.

3. How long does processing and delivery take?

Our order processing time is 1–2 business days.

After your order has been processed and dispatched, the estimated delivery time is 3–7 business days.

Delivery times may vary depending on the destination, courier service, public holidays, and unforeseen circumstances beyond our control.

4. How can I track my order?

When tracking is available, we will send your tracking information by email after your order has been dispatched. You can use the tracking details to check your shipment's progress.

5. How can I place an order?

Browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Enter your shipping details, select an available payment method, and complete your order.

6. Which payment methods do you accept?

Available payment methods are displayed at checkout. Please review the payment options shown before completing your purchase.

7. Can I cancel my order?

If you wish to cancel your order, contact us as soon as possible at support@printboxe.com. We will try to assist you before the order is dispatched.

If your order has already been shipped, our return and withdrawal procedures may apply, subject to applicable law. Your statutory consumer rights remain unaffected.

8. What is your return policy?

Eligible online purchases in the European Union generally have a 14-day withdrawal period from the date of delivery, subject to applicable legal exceptions.

To request a return or exercise your right of withdrawal, email support@printboxe.com with your order number and details of your request. Please wait for return instructions before sending any item back.

9. How long does a refund take?

For eligible withdrawal requests, refunds are generally issued within 14 days after we are informed of your decision to withdraw, subject to applicable legal conditions.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or evidence that they have been sent back.

Your bank or payment provider may require additional time to display the refunded amount.

10. Who pays for return shipping?

For change-of-mind returns, customers may be responsible for the direct return shipping costs if this was clearly disclosed before purchase and is permitted by applicable law.

For defective, damaged, incorrect, or non-conforming products, we will handle the issue in accordance with applicable consumer protection laws.

Please note that free shipping on orders does not automatically mean that return shipping is free.

11. What should I do if my order arrives damaged or incorrect?

Please contact support@printboxe.com with your order number and a description of the issue. Photographs of the damaged or incorrect product may also help us assess the problem.

We will review your request and work toward an appropriate resolution in accordance with applicable law.

12. What if my order has not arrived?

If your order has not arrived within the estimated delivery timeframe, contact us at support@printboxe.com. Please include your order number so we can help investigate the delivery status.

13. Can I change my shipping address after placing an order?

Contact us as soon as possible if you need to change your shipping address. We will try to update it before dispatch, but changes cannot be guaranteed after an order has shipped.

Please ensure your shipping address and contact details are correct when placing your order.

14. Are all products eligible for returns?

Not necessarily. Certain products, including qualifying personalized or custom-made items, may be excluded from the statutory right of withdrawal where the applicable legal requirements are met.

These exceptions do not remove your statutory rights concerning defective, damaged, or non-conforming products.

15. How can I contact Print Boxe?

You can contact our customer support team using the following details:

Store Name: Print Boxe

Address: Via Ottaviano, 89, 00192 Roma RM, Italy

Email: support@printboxe.com

Phone: +39 06 0190 4094

Please include your order number when contacting us about an existing purchase.

16. Where can I find your store policies?

You can review the following pages on our website for more information:

• Shipping Policy

• Return and Refund Policy

• Terms of Service

• Privacy Policy

• Contact Us

At Print Boxe, we aim to provide clear information, transparent policies, and helpful customer service throughout your shopping experience.

Thank you for shopping with Print Boxe!