Refund policy

1. Shipping Policy

At Print Boxe, we aim to process and deliver orders as quickly and efficiently as possible.

• Estimated delivery time: 3–7 business days.

• Order processing: Orders are processed as quickly as possible after confirmation.

• Delivery updates: Tracking information will be provided when available.

• Delivery delays: Delivery times are estimates and may vary due to public holidays, courier delays, weather conditions, or other circumstances beyond our control.

Customers can contact us at support@printboxe.com for shipping-related questions.

2. Return Policy

Return window: 14 days from the date of delivery.

Customers purchasing eligible products online may request a return within 14 days of receiving their order, without providing a reason, subject to applicable consumer protection laws and legal exceptions.

To request a return, please email support@printboxe.com with:

• Your order number

• The product you wish to return

• A brief description of your request

Please wait for return instructions before sending any item back.

Products should be returned in their original condition, with all included accessories and packaging where reasonably possible. These conditions do not limit any statutory consumer rights.

Return Shipping Costs

For a change of mind, customers are responsible for the direct cost of return shipping, provided this has been clearly disclosed before purchase.

If an item is defective, damaged, incorrect, or not as described, please contact us. We will handle the issue in accordance with applicable consumer protection laws, including any requirement to provide a return label or cover return shipping costs.

3. Refund Policy

Refund processing: Within 14 days, subject to applicable law.

Once a valid withdrawal request has been received, Print Boxe will issue the required refund without undue delay and within the legally applicable deadline, generally no later than 14 days after being informed of the customer's decision to withdraw.

For statutory withdrawal returns, we may withhold the refund until we receive the returned goods or receive evidence that the goods have been sent back, whichever occurs first, as permitted by law.

Approved refunds will generally be issued to the original payment method unless otherwise agreed with the customer in accordance with applicable law.

Your payment provider or bank may require additional time to display the refunded amount in your account.

For defective or non-conforming products, refunds, repairs, or replacements will be handled in accordance with applicable consumer protection laws.

4. Exchanges and Damaged Items

If you receive a damaged, defective, or incorrect item, please contact support@printboxe.com as soon as possible and include your order number and photographs of the issue, if available.

We will review your request and provide an appropriate solution in accordance with applicable law.

5. Non-Returnable Products and Legal Exceptions

Certain products may be excluded from the standard right of withdrawal where permitted by law. Examples may include:

• Products made to the customer's specifications or clearly personalized.

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal conditions apply.

• Other products or services expressly excluded under applicable consumer protection legislation.

Any exception will be applied only where legally permitted. These exclusions do not affect rights relating to defective or non-conforming products.

6. Order Cancellations

If you wish to cancel an order, contact support@printboxe.com as soon as possible.

We will try to stop the order before dispatch. If the order has already been shipped, the applicable return and withdrawal procedure will apply.

Nothing in this policy limits any mandatory cancellation, withdrawal, or refund rights provided by law.

7. Consumer Rights

For eligible online purchases, consumers in the European Union generally have a 14-day right of withdrawal from the day they receive their goods, subject to statutory exceptions.

Consumers also retain their applicable legal rights regarding defective or non-conforming goods. Nothing in this policy excludes or restricts mandatory rights under Italian or European Union consumer protection law.

8. Contact Us

For questions about returns, refunds, cancellations, or shipping, please contact:

Print Boxe
Via Ottaviano, 89, 00192 Roma RM, Italy
Email: support@printboxe.com
Phone: +39 06 0190 4094

We will review your request and respond as soon as reasonably possible.